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Stupid to me... #002

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Stupid to me... #002

🤕 This post is brought to you by America's broken healthcare system and is based on real facts

Alex Silvestre
Sep 16, 2020
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Stupid to me... #002

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Full disclosure, English is not my first language, and you may occasionally experience my thick Brazilian accent and a fair share of grammar errors. I hope that it does not discourage you from exploring the main idea of this post.
customer service call center GIF

This is a perennial post (as much as I wish it was not). Every day each of us experiences things that are just waiting to be fixed.

Hopefully, by being a bit more aware we also can avoid passing stupidity along. We can make our processes, products, and services better!


I hope you have access to a good healthcare/prescription insurance plan. I am told mine is “good”.

Good is a promise, a bit vague, but still a promise. Good implies not having a horrible experience.

Loooong story, short. My dermatologist prescribed me a cream, sending the prescription directly to the prescription company.

Week 1: I got a letter from the prescription company: the medicine prescribed requires approval. Why? The doctor prescribed it, isn't that authorization enough?

Week 2: I followed up. They informed that they have contacted the doctor and are waiting for a response.

Week 3: I followed up again. They have not heard from the doctor. I reach out to the doctor's office: they were not contacted. I called the insurance: they told me that they would try again.

Week 4: I got another letter: the prescription order is now inactive. I called them: the letter was sent before they got the doctor's approval, now received. However, the order is on hold as they were waiting for me to confirm I wanted it. What?

Week 5: No cream yet.

BTW, all this to save me less than $30... I will still pay $49 out of pocket. The whole thing costed everybody (me, my doctor, the insurance company) waaaaayyyyyy more than $30. Administrative mistakes like this are not the only reason why healthcare costs are so high, but they do contribute to the problem big time.

What a headache! 🤕🤕🤕 I am glad that Alleve is an over-the-counter medicine.


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